Returns Policy

We are pleased to refund unworn and unmarked goods, accompanied by your name and order number, within 28 days of the purchase date. Please note that we are a paperless organisation and your order number can be found in the invoice sent to you by email upon ordering. The value of the goods is fully refunded, postage is not refunded. Where this time has elapsed please contact us in writing to FMFootwear.com (Returns) Unit 13, Anglo Business Park, Asheridge Road, Chesham, Buckinghamshire. HP5 2QA. Alternatively call our customer service line on +44 1494 771 500 In accordance to your rights we will be pleased to refund any justified complaints where goods are found to be defective as to quality, description or performance.

Unfortunately we are unable to provide refunds if the goods have been worn and you have changed your mind or if goods have been damaged after purchase.

PLEASE NOTE: If you are returning products please remember they are your responsibility, as a customer, until they reach us.
For your own protection, we recommend that you send any returns using a delivery service that insures you for the value of the goods, for example Royal mail special or recorded delivery.
We do not pay for return postage, this will be at your own cost.

Our policy is to honour the voluntary code of practice for footwear.

Faulty Items

What happens if my product is faulty on arrival?
Please fill out the returns form and send it back to our warehouse either requesting the same item to be sent again or for a full refund, this will include your initial postage.
Please note you will not be charged postage for the new 'like for like' item being sent back out to you.

What happens if the product develops a fault after being worn?
Please contact us in writing to FMFootwear.com (Faulty Returns) Unit 13, Anglo Business Park, Asheridge Road, Chesham, Buckinghamshire. HP5 2QA. Alternatively call our customer service line on +44 1494 771 500. If the product is more than 3 months old and a like for like replacement is not (will not become) available then a credit will be issued to you. This credit will be valid for 12 months after issue and can be used against any products or services that fmfootwear.com provides.